30 Day Return Policy

The order shipping fee is non-refundable as it's collected directly by the shipping couriers. If you are not 100% satisfied with your purchase, you can return your order to the address we will provide for a refund or exchange within 30 days of receiving your order. To submit a request, please email us at support@our-series.com.

 

Damaged Product

In the events where the product received comes with manufacturing defects, buyers are entitled to request replacement within 30 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to support@our-series.com. If the case is deemed valid, we will cover any related cost to your reshipment.

After 30 days of receiving the item, buyers can no longer request for item reimbursement for any reasons.

 

CANCELLATION & MODIFICATION POLICY

Cancellation on Orders

If you would like to cancel your order, please contact us at support@our-series.com as soon as you can - once we've started the fulfillment process we are unfortunately unable to cancel the order.

 

Modifications on Orders

If you would like to make any change to order, please contact us at support@our-series.com as soon as you can - once we start the fulfillment process we are unfortunately unable to modify the order.